The emergency 111 Ambulance Communications Centre works collaboratively with field operations, the broader organisation and other health care and emergency service providers. The purpose of our Call Handler role in the Ambulance Communications Centre is to receive emergency calls, provide essential pre-ambulance arrival advice, arrange the appropriate dispatch of resources and coordinate patient transport movements for the community.
The role requires a high level of judgement and decision making whilst:
A career within the Ambulance Communications Centre is very rewarding, but it is not suited to everybody. The role requires attention to detail in a technical environment and the ability to multitask under pressure. These skills are vital to maintaining the welfare of the community and as such the job is a highly valued profession. Being a Call Handler can be a tough job and the mission critical nature of work means that at times the role can be very stressful, requiring high levels of personal resilience.
It is important that you do research to understand this role and discuss the position with your family and or support network. Applying for the role is a big decision and requires a person with a unique set of skills and abilities.
Can you handle being a 111 Emergency Call Handler?
Click here to find out if this is a role for you
Once you have done this consider the questions below and discuss with your family whether you may be suited to this role and what the impact of this role maybe on your family.
If your answer is yes to these questions, discuss with your family the impacts of the following would be and ask yourself if you would be able to adjust to:
If you find your answers are still yes to these questions you should consider a career with us.
We have a range of exciting volunteer and career opportunities across New Zealand.