Make a complaint

If you feel we haven’t done our best, we’re sorry to hear that, and would like you to tell us about it.

We are passionate about providing world-class emergency care and making life-changing differences in communities across the motu (country). But if this wasn't your experience, please let us know. Your feedback helps us to continually improve our health and community services.

Ways to make a complaint

Please fill in the details of the complaint in the form provided below and press submit. Alternatively, you can contact us using one of the following methods.

Call 0800 ST JOHN (0800 785 646)

Email us

Write to us at Hato Hone St John, Private Bag 14902, Panmure, Auckland, 1741

We will get back to you within five days to confirm we have received your complaint. Please see our Complaint Management Procedure for more detail on how complaints are managed.

Complaint Details Are you making this complaint on behalf of another person?

Yes
No - Please enter your details below

Briefly, what is your complaint concerning?

Date of incident/event

Location of incident/event

Approximate time of incident/event

Names of St John staff involved (if known or relevant)

Please give as many details as you can regarding your complaint, such as the date, location, name of St John staff members where known. Giving us this information will enable us to investigate your complaint more efficiently.*

About You

Title

First Name *

Last Name *

Contact Email *

Contact Phone *

Address Line 1 *

Address Line 2

Suburb *

Town / City *

Postcode *

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Customer or Donor Number (If known)

Preferred contact method

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Ways to make a complaint