Our emergency ambulance reporting is held by the National Ambulance Sector Office (NASO), a joint office of ACC and the Ministry of Health.

You can find all Emergency Ambulance Service national performance reports here.

Reporting documents show our responses to incidents in urban and rural locations.

The incidents are categorised by colour code.

  • Purple: Immediately life threatening
  • Red: Immediately life threatening or time critical
  • Orange: Urgent / potentially serious but not immediately life threatening incidents
  • Green: Non-urgent/low acuity
  • Grey: Non-urgent/low acuity – further telephone triage appropriate
Urgent call: help fuel this vital serviceSt John first aid TrainingFeel Safe with a St John medical alarm