Effective 1 July 2016. These terms and conditions describe the relationship between St John and subscribers to the St John Supporter Scheme (“the Scheme”).

1              Background

1.1. By buying a Scheme membership, individual, joint or residential household subscribers (referred to as “Customers”) can benefit from free ambulance cover in a medical emergency or accident related injury that is more than 24 hours old.

1.2. If you are treated by an ambulance officer and/or transported in an ambulance because of a medical emergency, there is normally a part charge you have to pay. A medical emergency means, among others, events such as a collapse, asthma attack or heart attack. A part charge normally also applies for an accident related injury that is more than 24 hours old. 

2              Scheme benefits

2.1. Customers do not have to pay any part charge where they are treated by an ambulance officer and/or transported because of a medical emergency, anywhere in New Zealand that St John ambulance operates.  

2.2. Customers do not have to pay any part charge where they are treated for an accident related injury that is more than 24 hours old or where the injuries do not meet ACC criteria.

2.3. The following are not included in the Scheme:

a. Customers are not given priority over any other patients calling 111 in a medical emergency or requiring ambulance treatment or transport.

b. Joining the Scheme does not guarantee that St John will send an ambulance if you call 111. If you require assistance, St John organises the most appropriate help. This could be an ambulance, paramedic, another emergency service or expert advice.

c. Customers will not receive free ambulance transport under the Scheme where the ambulance has been arranged or called by a medical alarm provider or is as a result of a medical alarm activation. This includes alarm services provided in retirement homes and villages.

d. Customers will not receive free ambulance transport where an ambulance has been called and the patient does not require clinical assessment or treatment and St John deems the call out to be neither of a medical or emergency nature. St John may charge Customers the full cost for providing ambulance services in these circumstances (visit www.stjohn.org.nz/part-charges for details of ambulance private hire charges).

e. Customers will not receive free ambulance transport to or from clinical appointments, from one hospital to another or transport on discharge from hospital following treatment, including from the emergency department. 

3              Customer obligations

3.1. The annual Scheme subscription must be paid in full to qualify for free emergency ambulance cover.

3.2. Scheme subscriptions are not transferable or assignable.

3.3. For the joint and household subscription the additional customer/s must live permanently at the same residential household address and be listed on the subscription form.

3.4. Residents of a household, who are not listed on the form or advised to St John, are not covered by the benefits of the Scheme. The exception to this is that all Schemes cover new-born babies living permanently in the same household as the principal Customer for the remainder of the subscription year. When applying for a joint or household subscription the applicant must include the name of the principal Customer who purchased the subscription.

3.5. The principal Customer must notify St John of any relevant changes to the additional Customers listed on the joint subscription; or additions to or other relevant changes to Customers listed on the household subscription. If changes are not notified to St John, an individual living at a principal Customer’s address who is not listed on the subscription form by the principal supporter will need to pay the part charge for any emergency ambulance attendance and/or transport.

3.6. The principal Customer must notify St John of any changes to the subscription in advance of any intended use. 

4          Rates and payment

4.1.    Subscription rates are available for individual, joint and residential households. Current rates are available at www.stjohn.org.nz.

4.2.    Any changes in rates will be notified to the principal Customer one month before the current subscription expires.

4.3.    Subject to these conditions, payment of the individual, joint or household subscription will provide cover for 12 months from the date payment is received by St John.

4.4.    For continuous cover, renewal of the full subscription amount must be paid before the current paid subscription period ends.

4.5.    There is no life subscription equivalent of the Scheme.

5          Cancellation

5.1.    A Customer may cancel their subscription at any time in writing. Cancellation will take effect at the end of the subscription year. If a subscription is cancelled part way through the subscription year, St John does not refund the remaining subscription fee.

5.2.    St John may, at its discretion, decline any Scheme application or subscription renewal, or cancel any current subscription on written notice to a Customer if:

a. The Customer or an individual living in a Customer household or prospective Customer household is indebted to St John (or to any assignee of such debt if it has been assigned by St John); or

b. St John determines, acting reasonably, that the Customer or a member of a Customer household is acting contrary to these terms and conditions or abusing the scheme; or

c. The application or renewal has been made without the express authority of the person named as the applicant. 

6          Exclusions

6.1.    St John does not provide emergency ambulance services in Wellington and Wairarapa.

6.2.    To join the scheme you need to be a citizen or permanent resident of New Zealand, or eligible for free public healthcare in New Zealand in accordance with Ministry of Health policy.

6.3.    Residents of rest homes, private hospitals or other commercial residential facilities are not eligible to subscribe to the Scheme. Residents of retirement villages, who are in independent living accommodation, are eligible to subscribe to and benefit from the Scheme subject to the medical alarm activation exclusion in clause 2.3 c.

6.4. St John Medical Alarm Customers are not eligible to join the Scheme. The cost of emergency ambulance call outs, whether as a result of an alarm activation or not, is already covered by St John for St John Medical Alarm Customers.

6.5.    Group or company participation in the Scheme is at the discretion of St John and is evaluated on a case by case basis. 

7.         Privacy

7.1 St John is concerned with protecting the privacy of your personal and health information. Our privacy policy is available at  www.stjohn.org.nz/privacypolicy

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