Complete the online request for event services form. One of our events team will contact you to discuss your event requirements. Alternatively you can call 0800 ST JOHN (785 646) and ask for the events administrator in your region.
You will need provide this information:
You should inform Hato Hone St John of the following, if known:
The further in advance you can make your booking, the more likely Hato Hone St John will be able to cover your event. If you leave it until the last minute, we may not be able to attend. Ideally, you would provide from one to two months’ notice for smaller events, and 6 to 12 months’ notice for larger events.
This will depend on a variety of factors, including the size and type of event, types of risk your event has, number of spectators or participants, location and proximity to nearest hospital. When you contact Hato Hone St John and talk with a member of the events team, they will assess risks and discuss with you the appropriate staffing numbers and mix for your event.
Depending on the risk assessment, an ambulance may or may not be required. If not required, Hato Hone St John members will bring suitable equipment and supplies with them, or a mobile first aid unit may be supplied. The Hato Hone St John team remains on-site until the conclusion of the event and the St John ambulance Service will be used to transport any patients off-site, if required.
Hato Hone St John is used to adapting to customer requirements and is well-equipped with staff, equipment and vehicles to provide alternative options. We will endeavour to provide appropriate services for your event.
Registering your event through our online facility does not automatically mean that you have made a booking. It is a request to determine whether Hato Hone St John can cover your event. We need to ensure we have resources available to cover all events. Someone will be in touch with you shortly to discuss your requirements and our ability to cover your event, or you can contact 0800 ST JOHN (785 646) and ask for the events team in your area.
Hato Hone St John provides medical services to events for a fee. Providing event services has a cost. Despite using volunteers for some events, there are many unseen costs incurred, such as uniforms, training, supplies, equipment and vehicle costs.
Hato Hone St John provides medical services to events for a fee. Despite using volunteers for some events, there are still costs in providing these services, such as uniforms, training, supplies, equipment and vehicle costs.
The price varies depending on the qualification level(s) of the Hato Hone St John member(s) requested and the type of vehicle provided. Your local St John representative can discuss pricing with you.
In order to allocate resources, we must be certain that our services are needed. A signed quote serves as the required confirmation.
Our resource allocation is done as much in advance as possible. When we are informed of events at the last minute, we need to re-allocate resources to cover the event.
Most event customers do not need to pay in advance. The invoice will be sent out after the event and payment is due within 30 days. In some situations event customers may be asked to pay a deposit in advance, particularly for large events.
Hato Hone St John has a general policy that if customers provide less than 24 hours’ notice that an event is cancelled, a late cancellation fee will be charged. The notification timeframe may increase for larger events.
Once a quote is confirmed and resources are allocated, a cost has been incurred. If an event is cancelled and Hato Hone St John is only notified at the last minute, we must stand down resources which have already been deployed and there is a cost for this. Please ensure you notify Hato Hone St John in sufficient time if your event is cancelled.
If the patient’s condition is caused by an accident, the cost of the transfer will be covered by ACC. Hato Hone St John will complete and submit the appropriate paperwork for this and the patient will receive a copy.
If the patient’s condition is not due to an accident, the patient pays for the transfer.
The event organiser is not required to pay for transfers to hospital.