People with impaired hearing phone 0800 16 16 16 (text phone only) or fax 0800 16 16 10.
For non-urgent St John support call 0800 4 AMBULANCE (0800 426 285)
There is a 111 TXT service for the Deaf, Speech and Hearing Impaired who register with Police at http://www.police.govt.nz.
Learn more about how to call an ambulance >>
24 hours a day, seven days a week
St John operates 24 hours a day, seven days a week. We use ambulances, four-wheel drive vehicles, rapid response units, motorcycles and other specialist vehicles to ensure we can reach people at any hour of the day in almost any terrain, weather or situation.
Every year we save thousands of lives
In New Zealand, the St John Ambulance Service treats and transports approximately 400,000 people every year. We have more than 600 operational vehicles and 205 ambulance stations. On average, our vehicles travel more than 19 million kilometres annually to attend around 365,000 emergency incidents. St John provides emergency ambulance services to nearly 90% of New Zealanders. The only areas where we do not provide emergency ambulance services are Wairarapa and Wellington although we provide other services there - St John First Aid Training, St John Medical Alarms, event medical services and Youth programmes.
It’s not all about emergencies
As well as responding to emergencies, St John also:
- transports patients for arranged hospital admissions and to hospital outpatient clinics
- transfers patients between hospitals or from hospital to home
- assists police and fire services by providing medical cover in emergency situations
- arranges and crews air ambulance flights
- monitors St John Medical Alarms
How our services are funded
St John Ambulance Services are not fully funded by the government. Contracts with the Ministry of Health, ACC and District Health Boards (DHBs) fund just under 70% of the direct operating costs. The shortfall must be made up from payment of part charges, community donations, fundraising and revenue from our commercial activities.
We are a charity, and rely on financial and voluntary support to help fund the services we provide to your community. Ambulance part charges are a necessary and important contribution to help us continue all that we do.
Find out more about how we are funded>>
Find out more about part charges>>
111 calls go to our Clinical Control Centres
New Zealand ambulance services are managed from three Clinical Control Centre locations - Auckland, Wellington and Christchurch. Dispatchers at the centres are trained to despatch and coordinate all land, water and air ambulance services.
Find out more about our communications centres >>
Every ambulance officer is trained
All ambulance officers receive on-going clinical training from St John. Our clinical training is constantly being reviewed and aligned to national and international clinical practices.
More about our ambulance people >>
Watch video stories about ambulance officers >>
Hear stories from people who have used ambulance services >>
See inside a St John ambulance
Our 360° video tour gives you a complete view of a typical St John ambulance.
Jump inside our ambulance for a closer look - Take a Spin360 Virtual Tour
Take the tour >>