If you currently have a St John Medical Alarm, you will receive a letter from us detailing this change, and MSD will also communicate with you regarding updates to your Disability Allowance. This change has been agreed upon by both Hato Hone St John and the Ministry of Social Development (MSD). The letter will include details on whether you need to take any action.

Here are some St John Medical Alarm price change FAQs:

Why has there been a price increase?

We recently extended our contract with MSD and with the extension, a price increase and new equipment offerings were negotiated to reflect current market prices and the increase in main operating costs over the last two years.

What date does the new pricing plan come into effect?

The new pricing increase commences from December 1, 2024 however as we charge in arrears all payments will take effect from the 7th of December and coincide with your current weekly or fortnightly payment dates.

Do I need to change my Direct Debit or Automatic Payment?

If you pay by Direct Debit, as per your letter we will take care of this for you. If you pay via Automatic Payment, you will need to call your bank or login to your banking app to update the new pricing changes.

Can I have both alarms?

Yes. This means you will keep your “At home” alarm and the “Anywhere” alarm (bundle package).

What is the maximum disability allowance?

$78.60 per week. This amount is reviewed annually on the 1st of April .

What if I am over my current Disability Allowance?

You will need to contact Work and Income on 0800 559 009, to review your current Disability Allowance costs to see whether any additional support can be applied for.

I have a query around my Disability Allowance, can you help me?

Unfortunately, no, we are unable to assist you with queries in relation to your Disability Allowance but you can reach out to the Ministry of Social Development (MSD) for help. You can log into your MYMSD at https://my.msd.govt.nz/ by using your Community Services Card or Super Gold card or call 0800 559 009.

I have a Securely anywhere alarm, I notice the new price increase is quite significant and not sure my Disability Allowance will cover this?

Please call Work and Income on 0800 559 009 for all queries related to your Disability Allowance and whether any further financial support can be applied for to cover any additional costs.

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