If you are planning to attend a St John first aid course, the following information will help you to be prepared.
Sensitive course material
Disabilities and Physical Requirements
NZQA and unit standards
Your National Student Number
NZQA and the Code
Assessment Activities
Student Resources
Recognition of prior learning / Current competency
Learning difficulties
Students booking on a First Aid Refresher Course
Course attendance
Complaints / Compliments
Payment terms
Clothing
Smoking
Sexual / racial discrimination or harassment
Alcohol and drugs
Crèche and parent support
Telephone calls
Breaks
Full terms and conditions
Book a first aid course
Sensitive course material
Some of the visual presentations used on the course may cause you distress as they depict first aid situations that may trigger an emotional response. If this happens to you please talk to your tutor, they will assist you in this situation and can provide contacts for support agencies that may be able to help you.
The majority of the course is practical and involves group participation. You will be required to demonstrate to the tutor that you are physically able to perform set first aid tasks. If you are unable to perform cardio-pulmonary resuscitation (CPR) on the floor long enough for the tutor to assess competency, then you may not meet the requirements for a St John Certificate. If you have any disabilities or illness, which you feel may affect your performance during the course, please contact us to discuss this prior to the course commencement date.
NZQA and unit standards
We can arrange to have your unit standards registered with NZQA at no charge by choosing the option to receive NZQA credits when you make your booking online or when you confirm your details on the day of the course.
Your National Student Number (NSN)
The National Student Number (NSN) is a unique number given to every student/learner by the Ministry of Education.
To find out how authorised users such as Hato Hone St John can use NSNs, you can find out more on NZQA's website.
NZQA and the Code
Hato Hone St John is a NZQA accredited Category 1 first aid and training provider under the Education Training Act 2020 and subsequent amendments.
The Code
The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021, (referred to as "the Code") sets out what we, as an education provider, must do to ensure the wellbeing and safety of our learners.
You can find out more about the Code on NZQA's website.
NZQA require all first aid training providers to publish their annual self review.
Assessment Activities
Assessment will take many forms throughout your course. These may include: written assessments, questions from your tutor, practical work and formal scenario assessments.
For courses with formal assessment you are required to demonstrate competency in simulated emergency situations in order to achieve the St John Certificate and any NZQA unit standards.
Student Resources
You will be supplied with all the material you need for your course and assessments
Recognition of prior learning / Current competency
Information and the fee for this process are available on request.
Learning difficulties
If you have a learning difficulty, or other disability that makes it difficult for you to be assessed please notify the tutor so another form of assessment may be used and early assistance may be given.
Students booking on a First Aid Refresher Course
The First Aid Refresher course does not include assessment for unit standards and is only applicable to students, who have previously attended a First Aid Level 1/ First Aid Level 2/ First Aid Refresher course or the equivalent, completed within the last 2 years. If your certificate was issued more than two years ago, or you need to learn first aid from scratch, or you require unit standards, consider a comprehensive basic course like First Aid - Level One.
We are required to ensure students are eligible for First Aid Refresher training. Therefore if you previously completed training with another provider, you are required to either send in a copy of your current certificate or, bring it along with you to your course to prove eligibility. Your tutor is required to sight this document.
If you are unable to produce your certificate or proof of your eligibility for a first aid refresher course, your tutor will not be able to give you a certificate on the day. If you then send proof within 5 days of attending the course, your certificate will be released.
Course attendance
It is important that the full course is attended to meet requirements for certification. Please do not schedule appointments during the class hours or you may not be able to obtain a certificate. Please make sure you are on time for the course or you may be refused entry. There is a lot to cover and the tutor will not be able to assess you as competent if you miss any of the course.
Complaints / Compliments
We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect. You can make a complaint about NZQA, Hato Hone St John or about a breach of the Code of Pastoral Care ("the Code").
Complaints regarding your course, tutor, assessment process or course venue can be raised by either:
a. Discussing the issue with your tutor at the time or
b. Completing our online complaint form
Sexual / racial harassment, bullying and/or discrimination are unlawful and will not be tolerated by Hato Hone St John. Students who feel they have been discriminated against or harassed by a fellow student or a Hato Hone St John staff member, may lodge a complaint using our online complaint form.
If you have anything you would like to tell us or give feedback on, you can use our online feedback form, or you can call, email or write to us instead.
If you've made a complaint to us and you're not satisfied with the outcome you may want to contact NZQA directly.
Payment terms
Our terms and conditions are contained in a separate document. Please ensure you are aware of our payment, cancellation and rebooking terms and conditions.
Clothing
We suggest that you wear loose-fitting casual clothing, as the practical nature of the demonstrations and practice requires kneeling on the floor. Trousers and flat shoes are recommended.
Smoking
Hato Hone St John has a smoke-free work environment and students are requested to refrain from smoking whilst on Hato Hone St John premises.
Sexual / racial discrimination or harassment
Sexual/Racial harassment and/or discrimination are unlawful and will not be tolerated by Hato Hone St John. Students who feel they have been discriminated against or harassed by a fellow student or Hato Hone St John staff member should contact the National Head of Training.
Alcohol and drugs
Hato Hone St John reserves the right to refuse to teach a student if it suspects that they either have consumed, are under the influence of, or are in possession of alcohol or drugs during course hours (other than those personally prescribed by the individual’s doctor or are authorised to be in their possession).
Crèche and parent support
There are no baby/child minding facilities available. Children and babies are not permitted in the classroom.
Please contact us before your course to establish whether the course environment is suitable for a breastfeeding infant. If it is appropriate to bring a
breastfeeding infant a caregiver will be required to care for baby in between feeds.
Telephone calls
Students are asked not to make arrangements to receive incoming calls or text messages during class time unless it is a matter of urgency. Otherwise all cell phones are required to be turned off for the comfort of other learners.
Breaks
Tea and coffee facilities are available; please bring your own lunch and snacks as these are not provided.
Car parking
Some of our venues have free parking and others do not. If this is important to you, please call us to find out about a specific venue.
Full terms and conditions
View the full terms and conditions related to attending a St John first aid course.
Terms and conditions
Book a first aid course
First aid courses are held regularly at Hato Hone St John premises throughout New Zealand.
See all the courses available, call us on 0800 FIRST AID (0800 347 782) Monday - Friday 8.30am - 5.00pm and Saturday 8.30am - 12.30pm or
Book online >>