Our emergency ambulance services help people in communities all over Aotearoa. Although government funding covers around 90% of our costs, part charges for our ambulance services help cover some of the shortfall.
It costs Hato Hone St John $285,000 to buy and equip an ambulance, and the cost of a typical emergency ambulance call-out is around $934.
The amount we charge the person who uses the ambulance is a small part of these costs.
Find out what an ambulance needs to save lives
The following charges apply if you are:
If you're treated by an ambulance officer and/or transported in an ambulance because of a medical emergency (a heart attack or a stroke, for example) you may have to pay a part charge.
$98.00part charge
You’ll need to pay this to help us cover costs, even if someone else calls the ambulance for you.
No charge
If you have an active Ambulance Membership.
If you have an accident-related injury that meets ACC criteria, ambulance transport within 24 hours of the injury is covered by ACC.
You'll need to meet part of the cost If your accident-related injury happened more than 24 hours ago or your injury does not meet ACC criteria.
If you have an accident-related injury that is more than 24 hours old or does not meet the ACC criteria, but you do have an active Ambulance Membership., there is no charge.
Should you be visiting Aotearoa New Zealand, and need us, there may be a cost to use our ambulance service.
$800.00 charge
If you're visiting from overseas and you are not eligible for publicly funded health services, you'll need to pay the cost for treatment and/or transport by us.
Travel insurance
If friends or family are visiting from overseas, they might want to take out travel insurance* to help cover any unexpected health costs while in NZ.*Please check policy details to confirm what health costs are covered.
PAY AN AMBULANCE PART-CHARGE
We do not provide emergency ambulance services in Wellington or the Wairarapa. The Wellington Free Ambulance service looks after these areas.
LEARN MORE
If you need us in a medical emergency, we can be there for you – free of charge.
For less than the cost of a single emergency ambulance part charge your whole household can be covered for an entire year by signing up for an Ambulance Membership. (Note: Ambulance Memberships do not cover part charges incurred prior to signing up).
New members can get 10% off their first year by using the promo code NEWJOIN at checkout.
Get a St John Ambulance Membership
We’ll send you an invoice and details of how to pay. Payment options include your Visa/Mastercard, enabled debit/credit card, or via Account2Account which is a secure Internet Banking transfer service.
If you prefer to pay over the phone, please call our Customer Services team on 0800 ST JOHN (0800 785 646).
You’ll need your invoice number handy when you pay.
Make a one-off payment from your online or telephone banking.
Account name: The Order of St John National Office
Account number: 12-3244-0023915-00
Please include your customer number and invoice number for reference.
You can pay by a debit/credit enabled Visa or Mastercard online via our Pay an Invoice page, or over the phone by calling our Customer Services team on 0800 STJOHN (0800 785 646).
Please have your invoice and your debit/credit card handy.
You can pay your invoice over the counter at NZ Post by cash or EFTPOS. Don’t forget to take your invoice with you, you’ll need it when you pay.
Pay an invoice online now
We’re not only here to help in emergencies. Our ambulance services help communities across Aotearoa in other ways too:
* These services are part of our Ambulance Transfers service.
More about what we do
For more information go to our Ambulance Membership questions page.