What to do during the call
1. When the operator answers they offer you options of “police, fire or ambulance” so ask to speak to 'ambulance'.
2. When you are connected to the Clinical Control Centre we will ask a series of questions. The first question we will ask is where is the location of the emergency?. When providing the address, include as much detail as you can e.g. the business name, apartment/unit name and number.
3. The second question we ask is for your telephone number – if you’re at work and have an extension, make sure you give us that too.
4. We will then say ‘OK, tell me exactly what happened’.
5.Once we have the address and telephone details, our call handler will then ask specific questions about the medical emergency. These questions are necessary in order to arrange the correct care for the patient. Possible questions include the following:
- Are you with the patient?
- How old is the patient?
- Is this a male or female?
- Are they awake?
- Are they breathing?
6. Once all the information has been gathered we’ll give you instructions to assist yourself/the patient. If necessary the Emergency Medical Dispatcher will stay on the line to give you support and further instructions until help arrives. During this time we might ask some additional questions to provide as much information as possible.
PLEASE DON’T HANG UP UNTIL THE CALL HANDLER YOU CAN.
For medical advice please call Healthline on: 0800 611 116.
If you want to call St John with a general enquiry call 0800 STJOHN (0800 78 5646).