Just flown in from Switzerland

Way beyond his brief!

I would just like to say thank you to St John ambulance and in particular Carl (?) who were unbelievably supportive, positive, efficient and kind to my daughter and I recently. We had just flown in from Switzerland (Wednesday July 1) after a 30 hour flight and (after retrieving lost suitcases at the airport) had settled to a jetlagged sleep. My 17 year old daughter then can stumbling into our room in acute pain which turned out to be Kidney Stones. We called the ambulance as she was buckled over and could not move. Carl and partner soon arrived. He was brilliant. He put Nell at ease and her confused parents, knew exactly what to do and really handled the situation brilliantly. He got Nell to AKL hospital very quickly and had her in a bed receiving attention swiftly. All with little fuss and very calming. Then he had to return to work BUT to our amazement returned several hours later (in the very early hours) to check on Nell and us. Way beyond his brief. A truly lovely guy and excellent at his job. THANKS Carl! From Nell and all of us.

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