We do our best to provide great ambulance and community services across New Zealand, but if you feel our service isn’t up to standard then please tell us about it

This means we can resolve your concerns as quickly and fairly as possible and continually learn and improve our services for you and your community.  
You can either complete the feedback form below or if you'd like to speak to one of our representatives please call 0800 STJOHN (0800 785 646).

The full complaint process is explained in the document Complaints Management Procedure (updated November 2015)

We will do our best to meet response obligations over this Christmas and New Year period.  Some staff will be on leave though and we will  update you regarding any delays on our return in 2019.

Complaint Details

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