Whether it’s an emergency response, transport to hospital, or medical support at the big game, we’re here to help in many different ways.

After a serious accident or in a medical emergency, call 111 and ask for "Ambulance"

What happens when you call 111
Help in an emergency
See our First Aid Guides

Doctors or nurses working in medical clinics or aged care
should call 0800 262 665


How can we help?

Manawa bulletUnderstand how ambulance part-charges work 

Manawa bulletUpdate or join Ambulance Membership

Manawa bulletHad a good experience? Tell us about it

Manawa bulletMake a complaint

Manawa bulletSee how we are tracking (reporting) 

Emergency care for you and your whānau 

Paramedic and patient smiling outside of an ambulance

Every day, at every tick of the clock, our Ambulance staff and volunteers are there for you in a medical emergency. Learn about how we are funded, meet our people, and see our official reports. 

Manawa bulletGet support and First Aid in a 111 emergency

Manawa bulletWhat happens when you call 111

We also provide other important Ambulance services 

We’re most visible when you see flashing lights and emergency response; but we’re more than that. We also provide these important community services. 

Ambulance Transport for patients

We transport thousands of patients each year to hospital admissions and hospital outpatient clinics. You can also arrange to hire an ambulance privately. 


Supporting healthcare professionals & patients'

We provide healthcare experts and support staff with urgent clinical support and assist them and their patients with longer-term health and wellbeing needs. 

Find out MORE 

There for you at an event

We keep guests safe and reassured at over 4,000 festivals, and community and sports events around NZ, by providing clinical expertise and medical support.


Medical Alarm support

For thousands of vulnerable Kiwis who wear our Medical Alarms our trained team are only a call away, at the push of a button. 

Volunteer or work for us

111 call taker smiling

Ambulance Officers, 111 emergency Call Handlers, and community programme teams are a mix of paid staff and volunteers. They’re amazing people, dedicated to keeping our ambulance and health services running. If you think you’ve got what it takes, drop us a line. 

 Ambulance roles

Better health outcomes. For everyone. 

Paramedic smiling at patient

We want to make sure health services are available to everyone and that we treat people fairly. Sometimes, this means adjusting how we do things. Learn about our goals and the progress we are making. 

 Learn more

blank image