When you call 111 you will speak to a trained professional who will make sure you or the person you are calling for receives the right care at the right time.
Your 111 call will be answered by a trained professional who will ask you questions about the patient, and we will make sure you receive the help you need. This process is called ‘triage’ and is used to decide the best way to get the person the care they need at that time.
In some cases, this does not mean sending an ambulance.
You may be told to take the person to your local Urgent Care Centre (e.g., the Accident & Emergency department at your local hospital).
FIND AN URGENT CARE CLINIC
You may be given help to arrange a visit to a local doctor FIND A GP CLINIC
You may be told that the person should stay home and rest for now but to call for help again if their condition changes or gets worse.