1. For emergencies and accidents
Do I need to pay a part charge?
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Yes |
No |
| If I have a medical emergency |
If you’re treated by an ambulance officer and/or transported in an ambulance because of a medical emergency, there is a part charge you have to pay – even if someone else calls the ambulance for you. |
If you have an active Ambulance Membership and are treated by an ambulance officer and/or transported in an ambulance because of a medical emergency, you do not have to pay this part charge. >> Find out how to get an Ambulance Membership |
| If I have an accident or need an ambulance due to COVID-19 |
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If you have an accident related injury, that is covered by the Accident Compensation Corporation (ACC) for ambulance transport within 24 hours of the injury and if the injury meets ACC criteria.
The Ministry of Health may cover the cost of ambulance services required in relation to COVID-19, in accordance with MOH eligibility criteria. >>To see if you are eligible, please click here.
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| If my injury did not occur today |
If you have an accident related injury that is more than 24 hours old or injuries that do not meet ACC criteria, you need to pay the part charge. |
If you have an active Ambulance Membership and have an accident related injury that is more than 24 hours old or injuries that do not meet ACC criteria, you do not have to pay this part charge. >> Find out how to get an Ambulance Membership |
How much do I pay?
The ambulance part charges (GST inclusive) is*: $98.00
*St John does not provide emergency ambulance services in Wellington or the Wairarapa.
Do I pay a part charge of $98 if I am from overseas?
- Yes: If you are from the Cook Islands, Niue or Tokelau.
- Yes: If you are a work visa holder eligible to be in NZ for two years or more.
- Yes: If you are a UK citizen normally living in the UK and visiting NZ.
Please check www.moh.govt.nz/eligibility for full details.
What if my situation doesn’t match one of those options?
If your situation does not match any of the options listed above you’re not eligible for NZ publicly funded ambulance services and so need to pay a higher charge for treatments and/or transport.
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Minimum charge for non-eligible visitors (GST inclusive):
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$800.00
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How do I pay?
We will post you an invoice and details of how to pay it. here’s more information about the payment options available for you
* Please note: charges are correct as of 1 August 2016 and may be subject to increase.
Please see the Ministry of Health website http://www.health.govt.nz or the ACC website www.acc.co.nz for further information.
2. For non-emergencies (private hire) – where you book and use an ambulance
There is a charge for the following non-emergency (private hire) ambulance transports:
- to or from a private address (including rest homes)
- to or from a hospital (if not hospital authorised)
- discharge from hospital.
These transports are not covered by Government funding and incur a full charge. How much you are charged is based on the kilometres travelled.
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Charges (GST inclusive):
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Distance travelled
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Charges
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35 km or less
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$200.00
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36 – 100 km
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$5.66 per km
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101 – 400 km
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$6.21 per km
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Over 400 km
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$7.52 per km
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Non-eligible visitors – minimum charge*
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$800.00
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*additional per km charges apply for journeys of more than 35km
3. Hospital transfers
The cost of ambulance transfers between hospitals - where the DHB has ordered the transfer - will be covered by the DHB. For all other ambulance transports (including discharge from hospital) there will be a private hire charge for you to pay (see above).
View the ambulance part charges brochure in English
View the ambulance part charges brochure in Maori
View the ambulance part charges brochure in Samoan
View the ambulance part charges brochure in Tongan
View the ambulance part charges brochure in Mandarin
COVID-19 Ministry of Health Eligibility Criteria:
People with a high risk of severe illness from COVID-19 are eligible to have any ambulance costs required in relation to COVID-19 covered by The Ministry of Health.
You can get free ambulance services if you:
- have COVID-19 and symptoms or you are a Household Contact and have symptoms, and
- became sick within the last 5 days, and
- are eligible.
Eligible people include:
Māori or Pacific people aged 50 or over; everyone aged 65 or over; anyone aged 50 or over with fewer than 2 COVID-19 vaccinations; anyone with a severely weakened immune system; anyone with Down syndrome; anyone with sickle cell disease; anyone who has previously been in critical high dependency hospital care from COVID-19; anyone with 3 or more high-risk medical conditions.
If you have received an invoice for an ambulance charge and believe you meet the above eligibility criteria, please get in touch to discuss. Call 0800 ST JOHN (0800 785 646) or visit the Contact Us page.