Giving you or a special family member the support and confidence to keep living an independent life.
St John Medical Alarms give you freedom and peace of mind knowing access to expert care is available at the touch of a button.
Medical alarm pricing is changing. Find out more about the medical alarm price change under the Questions section below.
start a free trial
find out cost and funding options
Healthcare professional?
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When it matters most, you're in expert hands
Direct connection to Hato Hone St John
At the touch of a button, the wearer can talk to a person in our monitoring response centre who will organise help if needed.
Home and mobile options
This gives the wearer independence and confidence to do the things they enjoy.
Waterproof
Know that help is nearby if the wearer has a medical event or fall in the bath or shower.
How medical alarms work
Push the button
This activates the alarm and notifies us.
Connect directly to us
So, there's easier access when it comes to getting care.
Get the help you need
Our team will call you, assess the situation and arrange the most appropriate assistance. This may be an ambulance, a paramedic in a smaller vehicle, another emergency service or expert advice.
Choose the alarm that suits you
Home
Have peace of mind with a neck pendant or wristband – lightweight and waterproof. With one press, the alarm activates through the home base unit, connecting you with help straightaway.
Base unit
Press your alarm and we're on the line – talking to you through the 2-way speaker, or sending help if we can't hear you. It also has a backup battery, so there's no need to worry about a power cut.
Anywhere
Home + mobile pendant
In addition to the Home alarm, the Anywhere package also includes a water-resistant mobile pendant, giving you freedom and confidence when you're out and about. It works anywhere in New Zealand with cellular coverage.
How to get a medical alarm
We have different plans available. It's best to talk to our team about your situation so we can discuss the best plan to suit you. We can also arrange a free trial for you. Call us on 0800 50 23 23 and we'll be happy to help.
You may also be eligible for government funding.
Enquire now
About medical alarm fundingFind out more about a free trial
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Healthcare professionals patient referral
Primary healthcare professionals can refer their patients directly through their PMS via Healthlink or ERMs. Secondary healthcare professionals can refer online.
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Questions
- Why should I choose a St John Medical Alarm over other providers?
Here are some of the top reasons:
- We are New Zealand's leading medical alarm provider, and are the alarms that doctors prefer to recommend*
- We have a range of alarms to suit your needs
- We have medical alarms that connect directly to us
- Ambulance costs for emergency transports are covered, even if the ambulance was called as a result of a 111 call rather than from the alarm, and includes ambulance attendance to any location in NZ
- One of our representatives will do an in-home demonstration with you to show you how the alarm works
- We'll come and do a yearly check-in
- By choosing one of our medical alarms, you are also helping to support our essential services
*Clarity Insight survey, 2022
- How much does it cost?
Please give us a call on 0800 50 23 23 and we can discuss the best alarm plan for your needs.
Our plans start from just $19.95 a week. If you qualify for a Disability Allowance or ACC cover, you may be able to get your alarm fully funded. Talk to your doctor or health professional to find out more, or chat with us during a FREE in-home demonstration.
- How does an alarm work in an emergency?
No matter the type of alarm, they all follow the same basic principles. If you need help, push the button on your alarm. We'll call you back and talk to you through the alarm to confirm that you need help.
If you do need help, we'll organise the most appropriate help for your situation and location, whether this be your home or anywhere within cellular coverage (Mobile Alarm only).
The most appropriate help for your situation could include an ambulance, a paramedic in a smaller vehicle, another emergency service, or expert advice.
Our expert advice is given by a specialist team of registered nurses and paramedics sitting in our Clinical Communications Centres whose job it is to carry out detailed clinical assessments over the phone.
Where appropriate, we may also notify your preferred carer or a family member.
- What is the free trial period all about?
A free trial period is offered to experience the benefits of an alarm before committing to any rental plan. A representative will do an in-home demonstration and explain how the alarm works.
During the free trial period you'll receive the full benefits of the service including emergency ambulance services if needed, at no cost to you.
If you decide after the trial that the alarm is not right for you, we'll take it back, no questions asked, and you won't pay a cent.
Find out more and see free trial terms and conditions.
- Is there a price change?
If you currently have a St John Medical Alarm funded by the Ministry of Social Development (MSD), you will receive a letter from us detailing this change, and MSD will also communicate with you regarding updates to our Disability Allowance. The new price will be effective 29 June 2026. This change has been agreed upon by both Hato Hone St John and MSD.
- Why has there been a price increase?
We recently extended our contract with MSD and with the extension, a price increase was negotiated to reflect current market prices and the increase in operating costs.
- Does the increase in price only apply to Medical Alarms provided by Hato Hone St John?
No. All New Zealand Medical Alarm suppliers will have the same price increase applied.
- What is the maximum disability allowance?
$82.85 per week. This amount is reviewed annually on the 1st of April.
- What if I am over my current Disability Allowance?
You will need to contact Work and Income to review your current Disability Allowance costs to see whether any additional support can be applied for.
- I have a query around my Disability Allowance; can you help me?
Unfortunately, we are unable to assist you with queries in relation to your Disability Allowance, however, you can log into MyMSD by using your Community Services Card or Super Gold card.
Go to my.msd.govt.nz or call either:
- 0800 559 009 [General Enquiries] or
- 0800 552 002 [NZ Superannuation]