Term of free trial period: The client is entitled to a free trial period with their St John Alarm service.
To qualify for the St John free trial period of up to one month, the client must install a St John alarm in their home. The free trial period is calculated as follows:
For clients who do not qualify for government funding: the first payment is due up to one month from date of installation of their St John Alarm. The actual length of the free trial period will be determined by the conditions and payment frequency of their contract.
For Government funded clients: payment commences on the first government payment date closest to and before the end of the first month's service. For example:
St John installs a Home Medical Alarm for Mrs Jones on Wednesday 7th of November. Mrs Jones qualifies for Government funding and the funding payments fall fortnightly on Monday the 12th of November, 26th of November, 9th of December and so on.
The first payment date for Mrs Jones will be Monday 26th of November because the next government payment date, Monday 9th of December, is outside the one month period. The free trial period will therefore be 19 days in this case.
Service extent during free trial period: For the duration of the free trial period, the client receives the full entitlement of a paying client including provision of emergency ambulance services at no cost if needed.
If client cancels during free trial period: If the client cancels their St John Alarm during the free trial period, St John will remove the alarm, transmitter and other peripherals (if any) at no cost to the client, and no amount will be payable to St John on account of the cancellation.
Basis of continuation of service after free trial period: On continuation of service beyond the free trial period, the client acknowledges that St John will commence charging for the service. St John standard payment terms are "in advance".
Exclusions to the free trial period: The free trial period is available to persons residing in New Zealand only. The purpose of the trial is to allow people to try a St John Alarm before committing to pay for the service. There is a limit of one free trial period per person. The free trial period does not apply to short term contracts where clients require an alarm for less than three months - call 0800 50 23 23 for more information on short term contracts.