Please be assured your medical alarm will continue to be monitored 24/7 at all traffic light settings under the COVID-19 Protection Framework. Please do activate your alarm if you require emergency assistance.

If a customer activates their medical alarm, we will continue to respond at all traffic light settings.

At red, orange and green light settings, our Telecare representatives will be visiting customers for all work types. Our representatives will determine the best approach to manage all requests, focusing on customer and staff safety.

Please note that our field representatives will be wearing masks at all traffic light settings should they need to visit you.