By law, event organisers are responsible for ensuring the safety of everyone attending their event, including participants, spectators, staff, volunteers, officials, media, and the general public.

Hato Hone St John, New Zealand’s most experienced provider of event health services, is here to support you in meeting these legal obligations. Providing adequate medical services at your event helps minimise emergency response times, reduce unnecessary ambulance call-outs, and lower emergency department admissions. This leads to a safer event and less risk of negative publicity. 

Hato Hone St John Event Medical Services at 'Round the Bays'
St John Event Medical Services at 'Round the Bays'

Minimise your risks

Providing effective medical services at your event helps minimise risks and ensures that individuals receive immediate attention when needed. Consider these key facts related to event risks: 

  • Large crowds increase the potential for injury 
  • Sporting events inherently carry a higher risk of serious injury 
  • Events with alcohol present a greater risk of harm 
  • Weather conditions can significantly impact safety 
  • Certain types of events carry higher risks than others 

Benefits of Hato Hone St John as your medical services provider 

Hato Hone St John is New Zealand’s leading provider of event medical services. We offer high-quality medical, first aid, and ambulance support tailored to any event. 

Talk to us about arranging effective medical coverage 

Take advantage of our extensive experience. Contact us to discuss your event’s medical needs, and we’ll help you plan the appropriate level of medical coverage to ensure a safe and successful event. 

Medical Services tip for organisers 

  • Early treatment is crucial for better recovery, especially in environments with limited healthcare resources. 
  • Medical services should cover the entire event, including set-up and breakdown for large-scale or high-risk operations. 
  • Medical support may also be needed for attendees queuing to enter or exit the event. 
  • For multi-day festivals with camping, around-the-clock medical services may be necessary. 
  •  Carefully position first aid/medical teams to minimise emergency response times. 
  • Clearly inform attendees about the location of medical facilities through signage, programmes, or tickets. 
  • Ensure stewards and event staff are familiar with the medical services' location. 
  • Provide clear access for ambulances and emergency vehicles for swift casualty transport. 
  • In large crowds or areas with difficult access, foot patrols, golf carts, mountain bikes, or motorcycles may be required for medics. 
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Medical services tips for event organisers

  • In an environment of limited health care resources, the sooner a patient is treated, the better their chance of recovery.
  • Medical services should be provided for the entire event, including the installation and breakdown of the event if this is a large scale or dangerous operation.
  • Medical services may also be needed for attendees queuing to get in and out of the event.
  • If the event is a multi-day festival with attendees camping overnight, you may need around-the-clock medical services.
  • Locate first aid/medical teams carefully, so that emergency response times are minimised.
  • Provide information about the location of medical facilities to attendees. Use signs and print the information on programmes or tickets.
  • Stewards and all other event personnel should know where the medical services are located.
  • Ambulances and other emergency vehicles need to have clear access in and out of the venue, in case casualties need to be transported.
  • At events with large crowds or difficult access, medics on foot, golf carts, mountain bikes or even motorcycles may be required.

Request medical services cover for your event
Is there an event on your horizon? Get in touch as soon as you can – the more notice, the better. We can carry out a risk assessment to ensure the right cover for your event.
Complete an online enquiry >>


Ask us a question about Hato Hone St John event medical services
Do you have a specific question to ask about Hato Hone St John event medical services?
Complete an online enquiry >>


Call for more information
For more event medical services information, call 0800 ST JOHN (785 646) Monday - Sunday 7am - 7pm.

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