Thank you for choosing Hato Hone St John for your first aid training.

Payment terms:

  • Public courses are invoiced upon booking. For on-account invoices: Full payment for all courses is due by the 20th of the following month after the invoice date, or by the first course date – whichever is sooner.
  • Private courses are invoiced on the day after the course. Full payment for all courses is due by the 20th of the following month after the invoice date.

Attendee minimum age:

  • On First Aid courses, we invite attendees who are 14 years or older, unless by prior arrangement with a regional Training Delivery Manager.

  • On Mental Health First Aid courses, we invite anyone who is 18 years or older to attend.

  • On Pre-hospital Emergency Care First Aid courses, we invite anyone who is 18 years or older to attend.

Refund policy:

Public courses:

  • We do not offer credits or refunds. This includes cancellations and non-attendance on the day of the course.
    • You may change your course booking to another date and/or venue online for free up to 5 days before a course start date.
    • You may change your course booking to another date and/or venue online up to 24 hours before a course start date, an admin fee may be charged.
  • Rebookings within 24 hours of the course need to be made by calling 0800 FIRST AID.  Changes made on the day of the course may be charged in full again at our discretion.
  • Prehospital Emergency Care (PHEC):
  • For students who self-fund the course (i.e. a business or organisation does not pay for them to attend the course) the Student Fee Protection Rules 2022 apply. 
  • These Rules protect any money paid by students enrolled in the PHEC course.
  • If the self-funder withdraws up to day 2 of the PHEC course, they will receive a refund of at least 50% of the amount paid.
  • In accordance with the Hato Hone St John refund policy, no refund will be payable if the learner withdraws after day 2.

Private (client) courses:

  • Cancellations MUST be advised in writing to the admin team who set your course up.
  • A course cancelled in writing within 10 working days or less of the start date will be charged at 50% of the course price.
  • A date change 5 working days or less before a confirmed booking is considered a cancellation and a re-booking. Cancellation fees/terms apply - 50% of the course price will be charged.
  • A course cancelled on the day will be charged the full course price. Costs may include any agreed additional travel or accommodation expenses incurred by Hato Hone St John to deliver the course.


Upgrades such as from First Aid Level 1 to First aid level 2, OR First aid refresher to First Aid level 1 or 2, must be within 3 months of the initial booking. For clarity, the attendance must be within 3 months, not just the booking.


Due to circumstances out of our control it is sometimes necessary to cancel courses at short notice. Hato Hone St John reserves the right to cancel courses at its sole discretion. Hato Hone St John will take all reasonable steps to inform you of any cancellation as soon as possible. Hato Hone St John will not be responsible for any costs incurred due to course cancellation. Course bookings will be transferred to another event date as agreed with you.

Price guarantee:

The price paid for goods and services purchased through any Hato Hone St John website will be the price at the time order is confirmed. Hato Hone St John is under no obligation to honour pricing on uncompleted, declined, or otherwise incomplete transactions where that pricing varies from current advertised pricing on our website, or where the pricing is the result of an error on our part or the part of our suppliers, partners or agencies.

English language requirement:

The course and assessments are conducted in English. In order to receive a certificate and / or the relevant unit standards you are required to pass written, verbal and practical assessments which are conducted in English. If you are unable to do so you will be deemed not competent and will not receive a certificate or the unit standards available.

In some circumstances, it may be appropriate for a learner to bring a support person to assist their learning. If you require further information, please contact Hato Hone St John prior to the course.

Booking on a First Aid Refresher course:

We are required to ensure students are eligible for First Aid Refresher training.  The First Aid Refresher course is only available to students, who have previously attended a First Aid Level 1/First Aid Level 2/First Aid Refresher course or the equivalent, completed within the last 2 years. If you previously completed training with another provider, you are required to either send in a copy of your current certificate or, bring it along with you to your course to prove eligibility. Your tutor is required to sight this document.

If you are unable to produce your certificate or proof of your eligibility for a first aid refresher course, you will not receive a certificate on the day.  If you send proof within 5 days of attending the course, your certificate will be released.

If you cannot attend your Refresher and have to rebook to another Refresher at a later date, to ensure your first aid certificate remains current you must complete that Refresher course within 2 years of your initial First Aid course or your last Refresher course.

If you do not complete a Refresher course within this time, to gain a current First Aid certificate you will need to complete an initial First Aid course at your cost.

Learning difficulties, disabilities and physical requirements:

If you have a learning difficultly, disability or an illness, which you feel may affect your performance during the course, please contact us on 0800 FIRST AID to discuss this prior to the course commencement date. 


Our face to face courses are practical and involve groupwork.  You will be required to demonstrate to the tutor that you are physically able to perform set first aid tasks in simulated emergency situations. If you are unable to perform cardio-pulmonary resuscitation (CPR) on the floor long enough for the tutor to assess competency, then you may not meet the requirements for a Hato Hone St John Certificate and/or the unit standards (if applicable).

Online courses contain no formal assessment, and are not eligible for NZQA unit standards. The St John Online First Aid is not eligible for face-to-face First Aid Refreshers.

Course attendance:

Due to NZQA requirements and the impact on other learners, please ensure you arrive 15 minutes before the start time, in order to allow time for registration. If you arrive more than 15 minutes after the start time, you will not be able to attend the course. If this happens, no refunds will be provided, but we will assist you in rebooking to a later date.

You are required to attend the entire course to meet requirements for certification. Please do not schedule appointments during the class hours or you may not obtain your certificate.

Complaints / compliments

We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect. You can make a complaint about NZQA, Hato Hone St John or about a breach of the Code of Pastoral Care ("the Code").

Complaints regarding your course, tutor, assessment process or course venue can be raised by either:

a. Discussing the issue with your tutor at the time or
b. Completing our online complaint form

Sexual / racial harassment, bullying and/or discrimination are unlawful and will not be tolerated by Hato Hone St John. Students who feel they have been discriminated against or harassed by a fellow student or a Hato Hone St John staff member, may lodge a complaint using our online complaint form.

If you have anything you would like to tell us or give feedback on, you can use our online feedback form, or you can call, email or write to us instead.

If you've made a complaint to us and you're not satisfied with the outcome you may want to contact NZQA directly.

Feedback and compliments:

If you have anything you would like to tell us or give feedback on, you can use our online feedback form, or you can call, email or write to us instead.

General information:

Smoking: Hato Hone St John has a smoke-free work environment.

Alcohol and Drugs: Hato Hone St John reserves the right to refuse to teach a student if it suspects that they either have consumed, are under the influence of, or are in possession of alcohol or drugs during course hours.

Crèche: There are no baby/child minding facilities available.  Children and babies are not permitted in the classroom in any of the courses including child first aid.

Updated 10/10/23 (MG)

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