If I cannot make it to my booked course, can I make a change?

Yes you can up to 24 hours before your course, by contacting the call centre on 0800 First Aid. Terms and conditions apply. After this time you may be charged again.

Where are your courses held?

We offer a range of St John venues nationally. In addition, we can run courses at your venue should you choose a client course option. View the map of St John course locations >>

How do I make a booking?

You can make a booking online or call us on 0800 347 782. You can go straight to the online booking tool.

What if I am late?

We are required to maintain minimum course hours for attendance, therefore it is important that the full course is attended for certification. Please do not schedule appointments during class hours or you may not be able to obtain a certification.

Please make sure you are on time for the course or you may be refused entry and the tutor will not be able to assess you as competent if you miss any of the course.

Is the course content distressing?

Some of the visual presentations used on courses may cause distress as they depict first aid situations that may trigger an emotional response. If this happens please talk to your tutor, they are trained to assist you in this situation and can provide contacts for support agencies that may be able to help you.

What if I have a disability?

The majority of the course is practical and involves group participation. Practice during the class involves touching and being touched. You will be required to demonstrate to the tutor that you are physically able to perform set first aid tasks. If you are unable to perform first aid for the tutor to assess competency, then you may not meet the requirements for the First Aid Certificate.

If you have any disabilities or illness, which you feel may affect your performance during the course, please contact the St John office where you registered to discuss this prior to the course commencement date. If you do not know the St John office where you have registered you can call 0800 FIRST AID (0800 347 782)

Do you have First Aid courses for children?

We have a ‘Safe-kids’ programme which is suited to for children aged 3 to 14. You can view all the information on St John Safe-kids programmes here. Alternatively, St John runs a youth programme to help young people learn about first aid and other life skills. View the St John youth website here.

How old do you have to be to do a first aid course?

The minimum age for our most of our training courses is 14 years, unless by prior arrangement with a regional Training Delivery Manager. 

Our Mental Health First Aid courses are available to those 18 years and above. 

How much does a first aid course cost?

Course costs can be found on our overview page.

How long does the online part of the First Aid Refresher take to complete?

The time it takes will differ depending on ability and the type, of course, you have chosen. For blended refresher courses, we recommend setting aside approximately three hours to make your way through each scenario, all of the updates and the reference materials.

For Online Mental Health First Aid the St John Online First Aid, we recommend four to five hours.

Do I need special computer equipment or software to complete a St John online course?

Your computer will need to have a broadband internet connection and the latest version of your web browser installed. We strongly recommend use of the following browsers: Firefox, Chrome and Safari.

I am having problems with the online part of the course, the page won’t load, what do I do?

Please ensure you are connected to the internet. If problems persist please call 0800 347 782.

If I need NZQA unit standards, which course do I need to complete?

Many of our courses have NZQA unit standards attached. You can find out more by looking at the First Aid Courses Overview.  Please then click 'more details' to find the relevant NZQA standards that are available on the courses.

I need to update my skills, what do I do?

We recommend a first aid refresher every two years to keep your skills up to date. View the full list of First Aid courses here or see our general First Aid refresher course here.

How long is a first aid certificate valid for?

Your first aid course is valid for two years.

I have completed my course why aren’t my NZQA credits showing up?

It can take up to a week for the paperwork to be processed. Contact us if you can’t view your NZQA unit standards on the NZQA Record of Learning. The Record of Learning is available from NZQA 2 weeks after your course date.

How can I tell if you have reported my NZQA credits?

Your units (if you’ve selected and paid for registration), will appear on your NZQA Record of Learning which is available from NZQA.

How many first aiders does my workplace need?

We recommend the Department of Labour First Aid Qualification Requirements in Workplaces page to define what your needs are.

Do your courses meet Department of Labour requirements?

Our First Aid Level 1 course meets meets minimum Department of Labour guidelines for a qualified first aider.

Should we have an AED at our workplace?

Each year over 1000 people in New Zealand will suffer a cardiac arrest outside of hospital. Many of these people have no warning since they show no prior symptoms and sadly fewer than 5% - 8% survive unless they get immediate treatment.

Early intervention with an AED can improve survival from a sudden cardiac arrest by 40%. We think having one at your workplace and informing your community is a great idea.

View the St John AED section of this site >>

Where can I buy a First Aid Handbook/Manual?

We can sell you a first aid manual for $29.95 on the day of your course. Alternatively you can purchase the book online here or call 0800 FIRST AID.

Can we have a Tutor come to our workplace and train our staff?

St John can provide courses for groups and business at your premises or ours. These can be customised to meet your needs. Call us to discuss your requirements on 0800 347 782

Do you provide courses to groups?

St John can provide courses for groups and business at your premises or ours. These can be customised to meet your needs. Call us to discuss your requirements on 0800 347 782

Do you teach to the same levels of resuscitation as described by the NZ Resuscitation Council?

We can offer courses up to level 5 of the NZ Resuscitation Council guidelines.

Can you tell me when my certificate expires?

You will need to refresh your first aid certificate at least every 2 years. For some vocations, such as electrical workers, this is yearly.

Will the St John Online First Aid course be available after in-person classroom courses have recommenced?

Yes. The St John Online First Aid course will continue to be offered. 

Can I change my booking for the 6 hour in-class First Aid Refresher course to the blended learning option consisting of 3 hours online learning followed by an in-class practical assessment?

Yes. Please email us at info@stjohn.org.nz and we will be happy to make changes to your booking. For any urgent queries, you can call us on 0800 FIRST AID (0800 347 782) between 8:30 am and 5 pm Monday to Sunday.

Please note that you must have completed your blended learning online at least 24 hours prior to your face-to-face course.

Can I change my booking for the First Aid Refresher course to the St John Online First Aid course?

Yes. However, no refunds will be provided for the difference in price.  

Please note if you only complete the St John Online First Aid course you will NOT be eligible to attend the First Aid Refresher in two years’ time.

What should I do if I have a technical or systems question regarding one of the online first aid courses?

Please email us at info@stjohn.org.nz and we will be happy to help.

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