- Why have I got a bill for using the ambulance?
St John ambulance Services are not fully government funded. Contracts with the Ministry of Health, ACC and District Health Boards fund nearly 70% of our Ambulance Service direct operating costs. The shortfall needs to be made up from other areas; these include community donations, fundraising, revenue from our commercial activities, the contribution of our volunteers, as well as contributions from part charges. The cost to Hato Hone St John of a typical emergency ambulance call out is around $670 (incl GST) based on 408,619 emergency incidents a year (2018/19 data).” Find out more about Ambulance Part Charges
- I didn’t call the ambulance, why do I have to pay?
If you’re attended by an ambulance officer and/or transported in an ambulance because of a medical emergency, you’ll need to pay this charge even if someone else calls the ambulance for you. Find out more about Part Charges
- I am not a NZ citizen, what is the charge if I use the ambulance?
The cost of using an ambulance for people that are not NZ Citizens can be found on our partcharges page
- I have been charged as an overseas visitor but I was born in NZ, what do I need to do?
Send a copy of your NZ Birth Certificate or NZ Passport with a copy of your invoice to Hato Hone St John 0800 SEND FAX / enquiries@stjohn.org.nz or post to Hato Hone St John Private Bag 14902 Panmure Auckland 1741
- Is there a reciprocal agreement in place for people from other countries?
There is a reciprocal agreement with Citizens from Niue, Tokelau, Cook Islands, Ross Dependency and UK. For further information, please see the Hato Hone St John Part Charge page or visit the Ministry of Health website www.moh.govt.nz/eligibility
- What is an ambulance Private Hire?
Non-urgent ambulance transfers are classified as and invoiced as Private Hire.
- Can St John take me to medical appointments?
Hato Hone St John provides a Health Shuttle service to various medical centres and hospitals around the country. This is run by volunteers and relies on donations from users of the service. Please refer to the Health Shuttle page for more information.
- Where can I pay my ambulance invoice?
There are many ways to pay your Invoice.
St John ambulance invoices can be paid at any NZ Post Shop. Take your original invoice and it will be scanned to ensure that your payment is allocated to that invoice.
Call 0800 ST JOHN to pay your invoice over the phone by credit card, or have a number of other payment options available for you.
Alternatively, you can pay online using a credit card here
- I can’t afford to pay in one lump sum, can I arrange to pay off my ambulance invoice?
Yes, please call 0800 ST JOHN to make payment arrangements.
- What is your bank account number?
We have different account numbers, depending on what your payment is for. If you have received an invoice without an account number, please phone 0800 ST JOHN to obtain the relevant details.
- If an ambulance is called for me but I am not transported, will I be charged?
Yes, you will be charged if you are attended to by Hato Hone St John, even if you are not transported.
- What information do you need when I pay my ambulance invoice?
Hato Hone St John requires your customer number and invoice number to make sure your payment goes to the correct invoice.
- I was treated and transported by ambulance, why haven’t I received an invoice?
This patient part charge only applies to ambulance attendance or transport for medical emergencies, or accident related injuries that are older than 24 hours. Find out more about Part Charges
- Are different payment options available?
All the usual payment options are available, including payment by direct credit, internet banking and credit card payment online or over the phone. Here’s more information about the payment options available for you.
In some circumstances you can arrange to pay the invoice in instalments. Please contact us for more information