First Aid Training registration process updates

First Aid Training registration process updates

From November 2026 we have introduced a new online registration process for first aid training courses.  

Why are we making this change? 

The new process is designed to: 

• Make the course arrival process faster and easier for learners and reduce administration during the course. 
• Give learners clear guidance about NZQA requirements before they attend. 
• Improve the quality of information captured upfront, enabling more accurate and efficient NZQA results reporting 
• Issue certificates showing achieved NZQA standards quicker 
• This means less time spent on administration and more time focused on learning first aid skills. 

What does this mean for the person making the booking? 

If you are the booker, the process stays much the same.  

When making a booking, you'll still provide each learners: 

• Name 
• Email address 
• Mobile number 

Once the booking is confirmed: 

• You’ll receive a confirmation email with course and learner details. 
• Each learner will automatically receive an email inviting them to complete their online registration. 

If you don't have a learner's details yet 

If you don't have the learner's contact details at the time of booking, you can use your own email address. When the registration email arrives, simply forward it to the learner so they can complete their registration. 

You'll receive email confirmation once the learner has updated their information. 

Need to change a learner? 

If you need to change a learner before registration is completed, simply forward the registration email to the new learner so they can enter their own details. 

What does this mean for learners? 

For NZQA-accredited courses 

If you are the learner enrolled in an NZQA-approved course, you will automatically be registered for the NZQA standards associated with that course. 

When completing the online registration form, you will: 

1. Confirm your name and contact details. 
2. Provide the information required by NZQA, including your National Student Number (NSN). 

Not sure of your NSN? 

If you don't know your NSN, the registration form can help find it using secure real-time lookups. If you don't have and NSN, the form can guide you through a secure identity check so a new one can be created. 

What if you don’t want NZQA credits?  

If you do not wish to receive NZQA credits, you can simply opt out within the registration form. If you choose to opt out, some NZQA-specific information will no longer be required. 

For non-NZQA courses 

You will still receive the registration form but will only be asked to confirm your name and contact details before attending. 

What to expect on the course day 

Because registration will already be completed, you can simply check in with your trainer on arrival. This helps courses start on time and gives everyone more opportunity to focus on the training. 

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